Visit www.PoshGourmet.com to access additional information on products, cooking tips, and recipes.

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Customer Service and Company Information


If you have questions about an existing order, placing a new order, or just general product information, you can e-mail us at customerservice@poshgourmet.com or call us at (714)839-7642. Our Customer Service Representatives will be happy to answer any questions you may have.

Customer Service Operating Hours (Pacific Time): Monday through Friday 9:00am – 7:00pm

To facilitate a prompt reply to your e-mail, please provide the following information: Your Name, Address, Order Number(if applicable) as well as how you would like us to respond. If by Email, please include your Email address. If by fax or phone call, please provide us with a telephone number and the best time to call.


Company Information:


The Posh Gourmet
16330 Spruce Street
Fountain Valley, California 92708
(714)839-7642
9:00 AM - 7:00 PM Pacific Time

 

Email Assistance for products, orders, shipping, and general inquiries:

Customer Service: CustomerService@PoshGourmet.com

Email Our Company Officers:
 Sandie Jarrett: Sandie@PoshGourmet.com
Roy Judd: Roy@PoshGourmet.com



Orders: To Place an Order By Phone, Please Call: 714 839-7642 Monday through Friday 9:00am – 7:00pm Pacific Time

Shipping Methods: Our standard shipping method is Standard Ground to US Zip Codes within the Continental US and requires a street address for delivery.  Shipments to US Zip Codes outside the Continental US or to PO Boxes will be shipped via USPS Priority Mail and may incur additional charges.  For orders to foreign addresses, we will contact you via email with additional shipping charges prior to shipping your order.  We also offer Priority Shipping for those times when time is of the essence.


Shipping Charges: Shipping charges are based on the table below and are added to your order during Checkout. ***For orders over $200, if additional shipping charges apply, we will contact you prior to processing your order. 

*Orders shipping Standard Ground generally arrive within 3 - 7 business day from the day your package leaves our warehouse.  Packages are delivered Mon - Fri.

**Orders shipping via USPS Priority Mail generally arrive within 2 - 3 business days from the day they leave our warehouse.  Packages are delivered Mon - Sat.
 

Shipping Charges
For Orders Totaling: Shipping Charges Are:
 

Ground

Priority

Up to

--   $25.00

$6.95

$11.95
$25.01

--   $50.00

$9.95

$16.95
$50.01

--   $75.00

$12.95

$24.95
$75.01

--   $100.00

$15.95

$29.95
$100.01

--   $125.00

$17.95

$34.95
$125.01

--   $150.00

$20.45

$34.95
$150.01

--   $175.00

$23.45

$34.95
$175.01

--   $200.00

$25.95

$34.95
$200.01

--   $225.00

***$31.95

***
$225.01

--   $250.00

***$36.95

***
$250.01 --   and up

***

***

Delivery: In-stock items ship within 3 - 5 business days - with 90% of all in stock orders shipping the next business day following the day you placed your order.   *Orders shipping Standard Ground generally arrive within 3 - 7 business day from the day your package leaves our warehouse.  Packages are delivered Mon - Fri.

**Orders shipping via USPS Priority Mail generally arrive within 2 - 3 business days from the day they leave our warehouse.  Packages are delivered Mon - Sat.

Although most orders are shipped complete, in the event that an item is on backorder, we will Email you with the estimated ship date.

Return Policy: If your shipment arrives damaged, please contact us immediately. We will send you a replacement as soon as possible. Please retain ALL packing materials as they may be required by shipper in order to process a damaged goods claim.

We are sorry, but we are unable to accept returns on Food Items or on Special Orders. For all other returns, simply call for a return authorization and return the item within 10 days of receipt for a prompt and friendly refund or exchange of the purchase price of the item, not including shipping. Returns are subject to a 15% restocking fee. If you should need to return or exchange any item(s):

Please return the Packing Slip/Invoice you received with your order along with the items being sent back.

Item(s) being returned must be in manufacturer’s original carton, if applicable, and in resellable condition.

Used items will NOT be accepted for return. When shipping merchandise back, please wrap the item(s) in a sturdy box and secure with strong tape. For your protection, insure the package for its value.

Our return address is:
The Posh Gourmet
16330 Spruce Street
Fountain Valley, CA 92708

Return the package prepaid (sorry, we cannot accept CODs). We strongly recommend shipping your return through United Parcel Service (UPS) or DHL.